Refund Policy

This Refund Policy outlines the conditions and procedures for requesting refunds for services provided by NexGenius Technologies.

1. About Our Services

NexGenius Technologies provides custom software development, MVP development, and digital solutions. Our services are typically project-based with defined deliverables and timelines.

All projects are governed by individual service agreements that specify project scope, deliverables, timelines, and payment terms.

2. Refund Eligibility

Eligible for Refund

  • Services not delivered within the agreed timeline (subject to project contract terms)
  • Significant deviation from agreed project specifications without client approval
  • Technical issues that prevent the delivered solution from functioning as specified
  • Breach of confidentiality or security requirements
  • Services cancelled before project commencement (subject to administrative fees)

Not Eligible for Refund

  • Services already delivered and accepted by the client
  • Changes in client requirements after project commencement
  • Client-initiated project cancellations after development has begun
  • Services delivered according to specifications but client changes mind
  • Third-party costs and expenses already incurred

3. Refund Request Process

Step 1: Submit Request

To request a refund, please contact us at [email protected] with the following information:

  • Project reference number or contract details
  • Detailed reason for the refund request
  • Supporting documentation (emails, screenshots, etc.)
  • Preferred refund method

Step 2: Review Process

  • We will review your request within 5-7 business days
  • We may request additional information or clarification
  • We will assess the request against project deliverables and contract terms

Step 3: Decision and Processing

  • We will notify you of our decision via email
  • If approved, refunds will be processed within 10-15 business days
  • Refunds will be issued to the original payment method

4. Refund Amounts and Calculations

Full Refund

  • Services not delivered due to our failure to meet contractual obligations
  • Project cancellations before development work begins
  • Security breaches or confidentiality violations

Partial Refund

  • Partial delivery of services (proportional to work completed)
  • Minor deviations from specifications (proportional to impact)
  • Client-requested changes that affect project scope

Administrative Fees

  • Project setup and administrative costs (typically 10-15% of total project value)
  • Third-party service costs already incurred
  • Payment processing fees

5. Processing Times and Methods

Processing Timeline

  • Request Review: 5-7 business days
  • Refund Processing: 10-15 business days after approval
  • Bank Processing: 3-5 business days (varies by bank)

Refund Methods

  • Original payment method (credit card, bank transfer, etc.)
  • Bank transfer to client account
  • Credit towards future services (with client consent)

6. Dispute Resolution

If you disagree with our refund decision, you may:

  • Request a detailed explanation of the decision
  • Provide additional evidence or documentation
  • Request a second review by senior management
  • Seek mediation or arbitration as specified in your service agreement

7. Special Circumstances

Force Majeure

Refunds may be considered in cases of force majeure events that prevent service delivery, such as natural disasters, government actions, or other circumstances beyond our control.

Client Bankruptcy

In cases of client bankruptcy or insolvency, refund policies will be subject to applicable bankruptcy laws and procedures.

Regulatory Changes

Changes in laws or regulations that affect project deliverables may be considered for refund evaluation on a case-by-case basis.

8. Contact Information

For refund requests or questions about this policy, please contact us:

Last updated: January 8, 2025